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SHIPPING & RETURNS

Shipping Policy

 We're excited to work with you to capture stunning photographs of your products. To ensure a smooth shipping process, please read our shipping policy carefully.

1. Shipping Methods

We offer flexibility when it comes to shipping your products to us for photography. You can choose your preferred shipping method based on your needs and budget:

  • Standard Shipping: You can use your preferred courier or postal service to send us your products. Please ensure that your items are securely packaged to prevent damage during transit.

  • Expedited Shipping: If you need your products to reach us quickly, you can opt for expedited shipping services. This is especially useful for time-sensitive projects.

2. Packaging Guidelines

To guarantee the safety of your products during shipping and while in our care, please follow these packaging guidelines:

  • Secure Packaging: Use appropriate packaging materials like bubble wrap, foam, or padding to protect your items from damage during transit.

  • Product Labeling: Clearly label each product with a unique identifier or description to ensure we can identify and handle your items accurately.

  • Return Packaging: If you want your products returned to you after the photography session, include return postage and packaging instructions.

3. Shipping Costs

As the shipper, you are responsible for covering the shipping costs to send your products to us. The shipping costs will depend on your chosen shipping method, the weight and dimensions of your items, and the destination.

Please note that any customs duties, taxes, or additional fees incurred during shipping are also your responsibility.

4. Tracking and Insurance

For added peace of mind, consider using a shipping method that provides tracking information. This way, you can monitor the progress of your shipment and ensure it reaches us safely. We recommend insuring valuable items to protect against loss or damage during transit.

5. Shipping Address

When shipping your products to us, please use the following shipping address:

Erin Holmstead Photography

146 South 1130 East

Hyrum, UT 84319

6. Notification of Shipment

Once you've shipped your products, please send us an email at erinholmstead@gmail.com with the tracking information, so we can anticipate the arrival of your items and plan accordingly.

7. Receiving Your Products

Upon receiving your products, we will inspect them for any damage incurred during transit. If we notice any issues, we will contact you immediately to discuss the next steps.

We are committed to providing you with high-quality photography services, and your trust in our shipping and handling process is essential to us.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact us at erinholmstead@gmail.com.

Thank you for choosing us for your product photography needs. We look forward to working with you!


Return & Exchange Policy

 

Your satisfaction is our priority, and we want to make sure you have a clear understanding of our return policy when it comes to your products.

Product Return Option:

If you wish to have your products returned to you after the photography session, please follow these guidelines:

  1. Include a Return Post Bag: Along with your products, please include a prepaid and appropriately addressed return postage bag or label. Ensure it is suitable for the size and weight of the items being returned.

  2. Return Request Notification: When sending your products to us, please notify us in advance if you intend to have them returned. You can do this by including a note in your shipment or by sending us an email at [Your Contact Email] with your request.

  3. Return Timeframe: We will hold your products for up to six months after the completion of the photography session. If you do not request a return within this period or provide a return postage bag, we will assume you do not wish to have your items returned.

Storage Period:

If you do not request a return and do not provide a return postage bag, your products will be securely stored by us for a period of up to six months. During this time, your items will be safely maintained in our facilities.

Alternative Arrangements:

Most of our models are very generous and only ask for products and photos as payment. We ask that you let the models take home the products they modeled. However, in special circumstances (such as working with samples that need to be returned), alternative arrangements can be discussed ahead of time. These arrangements may include:

  • Cash Payment: Providing a $50 cash payment in lieu of products.

  • Product Credit: Providing a $50 product credit that can be used for future orders.

These special arrangements need to be agreed upon and arranged in advance of the photography session. Please contact us at [Your Contact Information] to discuss any special circumstances or alternative arrangements you may require.

Additional Information:

  • You are responsible for the cost of the return postage, should you choose to have your products returned.

  • Please ensure your return postage bag is appropriate for the size and weight of your items to prevent any damage during transit.

  • If you wish to extend the storage period beyond six months, please contact us at [Your Contact Information] to discuss the options and any associated costs.

  • We recommend retaining a copy of the tracking information for your returned items for your reference.

We understand that your products are valuable, and we take every precaution to ensure their safety during storage and return. If you have any questions or require further clarification regarding our return policy or alternative arrangements, please feel free to reach out to us at erinholmstead@gmail.com.

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